Policies conducted by the Company related to product responsibility to the customers, among others:
CAP positioned its customer as priority stakeholders who strongly influence business continuity. Understanding the importance, the Company implements a proactive service as a assurance effort of service satisfaction. Proactive service activities conducted by the Company is as follows:
To maintain its position in the market and to create added value to its products and services, thus, winning more ground in the market, the Company always maintain one of its strategies, namely product development. This is vital to keep with the market development and to respond to the customers’ needs.
In order to improve product quality and service value, the Company implements principles of Kaizen, a Japanese philosophy that focuses on the development and continuous improvement. Through Kaizen Day program, the Company made a competition that spurs innovation and increase operational excellence.
Implementation of the Company’s product leadership is oriented to sustainable development, production costs optimization, and product certification.
Wisma Barito Pacific Tower A, 7th Floor
Jl. Let. Jend. S. Parman Kav. 62 - 63
Jakarta 11410, Indonesia
Phone : (62-21) 530 7950
Fax : (62-21) 530 8930
Jl. Raya Anyer Km. 123
Banten 42447, Indonesia
Phone : (62-254) 601 501
Fax : (62-254) 601 838 / 843
Banten 42456, Indonesia
Phone : (62-254) 575 0080
Fax : (62-254) 575 0085
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